Frequently asked
questions

Yes! One of our in-home specialists can come out and provide a no-obligation, free in-home quote for you.

Our insurance covers damages resulting from rollover or collision incidents (excluding accidental damages). Those Local Guys are supported by CARTS Insurance, offering comprehensive accidental insurance options that may be suitable for you. Click here to be directed to CARTS Insurance and *ensure you select Those Local Guys on the referral drop-down.

Absolutely! We understand the importance of affordability and convenience. If you’re considering multiple services, give us a call to discuss your requirements. We’ll be happy to customise a package that suits your needs, making your move stress-free and cost-effective.

Certainly! We are committed to providing assistance whenever you need it. Our dedicated team is available seven days a week to accommodate your schedule. In case of emergencies, we also offer 24/7 availability for swift and efficient moves. Count on us to be there for you, anytime, day or night.

We offer flexible payment options for your convenience. We prefer debit card payment (2.24% fee applies). Cash on delivery is accepted when arranged in advance during the booking process. We are also an approved Zip Pay customer and accept select cryptocurrencies. For more information, please call (07) 3185 0707.

For most moves, we charge an hourly rate. Our experienced team starts the clock upon arrival and stops it once finished the move at the final destination. There’s also a fixed call-out fee. In rare cases (1% of moves), a fixed rate is offered for long-distance or insurance claim moves.

At Those Local Guys, we understand every move is unique. Our fully customisable services cater to your specific needs. Whether it’s a small truck with one person or a team with multiple trucks, we’ll create a tailored solution just for you. Contact us today for a personalised moving plan.

We understand that life happens and can often accommodate last-minute requests, although booking in advance is recommended. Reach out to us, and we’ll do our best to make your move smooth, even with short notice.

We understand that rainy weather can present challenges during a move. Our team assesses each situation individually, prioritising the safety of your belongings and our staff. Rest assured that we are committed to finding solutions to ensure a smooth move, even in unfavourable weather conditions.

We have different truck sizes to suit your needs. Our 20m3 truck is great for units and difficult access, while the 60m3 truck is perfect for whole house moves with more than 2 bedrooms. If you’re unsure which size is right for you, thats fine we’ll sort it out, call us at (07) 3185 0707 for personalised assistance.

In general, our recommended order of services is as follows: Pack, Move, Deep Cleaning, Carpet Cleaning, and Pest Control.

 

The good news is that we provide all these services and will efficiently coordinate them to ensure a seamless moving experience for you.

We do not provide services on public holidays.

We apply a fee for items weighing over 150 kilograms.

We are unable to transport pot plants as per the legislation.

We have a fixed travel fee that covers the travel time of our team to the initial location and their return journey from the final destination. The travel between the pick-up and drop-off points is included in the overall moving time, which is charged on an hourly rate.

Our team carries a basic tool kit to assist with dismantling and reassembling furniture. However, please note that we may not be able to assist with all items.

There is no specific timeframe for the second job. Our team will give you a call when they are approximately 30 minutes to 1 hour away.

Yes, we provide both local and interstate moving services.

Yes, we have different hourly rates for Monday to Thursday compared to Friday and Saturday.

Our storage facility is conveniently located in Brendale, in the northern suburbs of Brisbane. Access to the facility is available by appointment only. To book a visit, please call (07) 3185 0707.

Our team is prohibited from moving items that are dangerous, corrosive, highly combustible, explosive, damaging, or noxious in nature. Additionally, any items that may attract vermin or pests during the move are also not permitted.

Learn more about our services

Those Local Guys banner logo

Brendale, QLD, 4500

(07) 3185 0707

admin@thoselocalguys.com.au